• SHORE-MATE Products
• 9260 Belding Rd NE
• Rockford, MI
• 49341
• 1 (866) 462 LIFT

Warranty

To SHORE-MATE, customer satisfaction is everything.

From the way we manufacture our products, to the consultation services we provide, pleasing you, our customer, is our number one concern. Always has been, always will be. With that in mind, take a close look at the warranties we provide:

• 15-year Limited Warranty against defects and workmanship on all aluminum structures, components, and welds.
• 5-year pro-rated Limited Warranty against defects and workmanship on the Canopy Cover (excluding fading).
• 3-year Limited Warranty against defects and workmanship on components not manufactured by Shore-Mate but supplied by outside manufacturers: a) hydraulic pumps, cylinders, and hoses, b) radio controls and key fobs.
• 2-year Limited Warranty against defects and workmanship on all other components not manufactured by Shore-Mate but supplied by outside manufacturers including but not limited to: a) pulleys, b) sheaves and bushings, c) cables, d) fasteners, e) winches, f) rotocast transport wheels, g) solar panels, h) electrical power unit gear boxes, switches, and controls.
• 12-year Limited Warranty against defects and workmanship on dock floats used in Shore-Mate Floating Docks.
• 5-year Limited Warranty on poly thru Flow Decking.

This Limited Warranty applies from the date of purchase of the Shore-Mate product for the applicable Limited Warranty periods and only under normal use and conditions and only to the original purchaser. Modifications to the Shore-Mate product or any of its components, overloading the Shore-Mate product, or other product abuse voids the Limited Warranty. This Limited Warranty is in lieu of all other warranties expressed or implied. There are no other expressed or implied warranties.

This Limited Warranty provides for the repair or replacement of the defective workmanship and/or materials by Shore-Mate, as determined by Shore-Mate in its sole discretion. Shore-Mate is not liable for (and this Limited Warranty does not extend to) any consequential or incidental damages such as time lost, travel, or damage to other property. Shore-Mate is not liable for damages or injuries of any kind relating to or arising from installation, removal, misuse, overloading, or negligence by others with regard to the Shore-Mate product.

Any claim under this Limited Warranty requires the following as a condition precedent:

• Contact with the Shore-Mate Dealer or with Shore-Mate before the expiration of the applicable Limited Warranty period with the following information: Model number of the product, date and place of purchase, description of the damage or defect, and circumstances pertaining thereto and (where applicable) photograph of the damage or defect.
• Return, at the direction of Shore-Mate, of the defective or damaged part to the Shore-Mate factory or to the relevant Shore-Mate dealer. Shore-Mate is not responsible for dealer service calls or freight costs to or from the Shore-Mate factory.
• Shore-Mate, at its sole option, will repair or replace any defective part covered by this Limited Warranty within 30 days (if reasonably possible) after receipt of the defective part in compliance with the above procedure and the terms of the Limited Warranty.